Privacy Policy

Last updated November 20, 2023

Collection of personal information

All personal information that we collect is reasonably necessary for the purposes relating to our products and services. We will not collect personal information unless the information is reasonably necessary for or directly related to one, or more of our products or services and you consent to its collection. If we are unable to collect the personal information, we reasonably require in connection with one or more of our products or services, we may be unable to adequately provide any or all of those things or provide them at all.

The types of personal information we collect typically includes your name, address, contact details and other information relevant to providing our products or services to you. If we provide you with products or services, we may also ask you from time to time to respond to questions about them and provide us with your views on them and your preferences when purchasing or being provided with our products and services in general and in the course of doing so we may also ask you provide personal information about your socio-economic circumstances.

How we collect and hold your personal information

We primarily collect your personal information directly from you. This may take place in several ways, such as:

• When you sign up for a product or service offered by us
• When you order a product or service from us
• Subscribe to a newsletter
• Complete a form on our website
• When you provide us with corrected or updated information about you or your interests

In some circumstances we may also collect personal information from sources other than you, such as publicly available third party sources.

We hold your personal information either in secure electronic format, hard copy, or both.

Use and disclosure of personal information

Use of Personal Information

We may use personal information about you for the primary purpose of providing our products and/or services and for which you would reasonably expect us to use that information, including sending you information about new products, service and offers by post, telephone or any form of electronic communication. We may use any email address or other personal information you provide to us at any time for this purpose.

Where you have provided your consent to do so, we may also collect, use and disclose your personal information in connection with or in relation to (as relevant):

• Enabling our Customers to lawfully communicate information to you regarding their products and services.
• Enabling our customers to supply their services to you
• Enabling you to use any goods or services they may supply
• Fulfilling our legal obligations

If you do not enable or permit us to collect this Personal Information, then our Customers will not be able to supply information or services to you or you may not be able to interact with our Customers in certain circumstances.

Disclosure of Personal Information

We will not disclose information that personally identifies you to any third party other than as required by law or otherwise set out in this Privacy Policy. In order to deliver the products and services that we provide, we may disclose your personal information to other organisations, only in relation to providing our products or services to you. We take reasonable steps to ensure that these organisations are bound by privacy obligations in relation to the protection of your personal information.

We may share with third-parties information that is not associated with your name or identity, such as Platform usage information, non-personally identifiable demographic information, information about properties and aggregate user statistics in accordance with applicable law.

We may also disclose your Personal Information only to Customers supplying us with their services so that those parties can provide their services to us, enabling us in turn to supply our services to our Customers, and in turn, their services to you.

Collecting entity

The entity collecting any Personal Information is Investin Global Pty Limited ACN 671 108 062 trading as PropFinder, with its registered offices at Two Melbourne Quarter 697 Collins Street, Docklands Victoria 3008.

Third parties and your information

We will only collect, store, use or disclose personal information as set out in this Privacy Policy unless we are required by law to use that information to protect our rights or property (or those of any third party), or to avoid injury to any person.

Although our Platform may link directly to websites operated by third parties (Linked Websites), you acknowledge that Linked Websites are not operated by us. We encourage you to always read the applicable privacy Policy of any Linked Site on entering the Linked Site. We are not responsible for the content or practices of the Linked Websites nor their privacy policies regarding the collection, storage, use and disclosure of your personal information.

Disclosure of information overseas

We may transfer your personal information to overseas countries in performing one or more of our functions or providing products or services to you. If we do so we will take reasonable steps in the circumstances to ensure that the recipient does not breach the Australian Privacy Principles (APP’s), other than APP 1, in relation to your personal information.

We may also rely on third party suppliers to provide us with web hosting, cloud computing technologies, and data storage services. If your personal information is provided to third party suppliers so they can perform contracts with us, we will take reasonable steps to ensure they handle your personal information as required by the APPs. 

Access to information we hold about you

You may request to access the personal information we hold about you. We will endeavour to respond to any such request within a reasonable period of time and as required under the Privacy Act and, where reasonable and practicable, give access to the information in the manner you request. This will be subject to any exemptions allowed under the Privacy Act.

If you contact us requesting access to the information we hold about you, we will ask you to confirm your identity before we provide you with access to your personal information.

Generally, there will be no cost to you in accessing your personal information. If, however, your request is complex or will involve us in providing extensive resources, we may ask you to pay a reasonable charge. We will tell you the amount of it, so you can agree to pay it before going ahead.

Quality and correctness

We take all reasonable steps to ensure that your personal information held by us is accurate, up-to-date, complete, relevant and not misleading. If you believe that any of your personal information is not accurate, up-to-date, complete, relevant and not misleading, please contact us (see Contact Us below) and we will take all reasonable steps to correct it within a reasonable time.

Your consent

By using the Platform, you consent to the collection, storage, use and disclosure of your Personal Information in according with this Privacy Policy and as otherwise permitted under the Privacy Act.

Where you provide information directly to us, you consent to use and disclosure of that information in accordance with this Privacy Policy.

Storage and security

We will use all reasonable endeavours to keep your personal information in a secure environment, however, this security cannot be guaranteed. Your use of our Platform and the electronic storage of your personal information is secured by practices and procedures which we consider are consistent with Australian and New Zealand industry standards. All purchases of products or services made online using a credit card or other digital payment method are covered by SSL security technology to protect customer details. These security measures are designed to ensure your personal information is not subject to unauthorised access, loss or misuse. If you reasonably believe that there has been unauthorised use or disclosure of your personal information, please contact us (see Contact Us below).

If we no longer need your personal information, unless we are required under Australian or New Zealand law or a court or tribunal order to retain it, we will take reasonable steps to destroy or de-identify your personal information, in accordance with our document and information retention policy.

Notwithstanding the reasonable steps taken to keep information secure, breaches may occur. In the event of a security incident, we have in place procedures to promptly investigate the incident and determine if there has been a data breach involving personal information, and if so, to assess if it is a breach that would require notification. If it is, we will notify affected parties in accordance with Privacy Act requirements.

Disposal

We will take reasonable steps to destroy, disable access to or permanently de-identify Personal Information if we no longer need it for any purpose for which we would be permitted to use or disclose the information under the APPs.

However, characteristics of information storage technology mean that it is not reasonably possible to delete every last remnant of information we have collected.

Variation and consent to variation

We may vary the terms of this Privacy Policy at any time. You should check this Privacy Policy regularly so that you are aware of any variations made to this Privacy Policy. You will be deemed to have consented to such variations by your continued use of the Platform following any changes being made.

Complaints and disputes

If you believe we have breached an APP, you may contact us by email or post. Our contact details are set out below. If it is necessary for you to contact us, we ask that you briefly describe your complaint and tell us which APP(s) you consider we have breached and why.

When you contact us, please provide your name, address and other contact details so we can respond in a timely manner. If you overlook doing this, it is most unlikely we will be able to reply to you.

Principles of interpretation

In this policy, unless expressly to the contrary and as appropriate in the context:

• an expression in the plural may be read in the singular, and vice versa.
• a reference to a thing or things includes a reference to any, some or all, or part or whole, of the thing or things.
• a reference to an act includes an omission and to the causing to be done of that act or omission.
• a reference to a person doing an act includes a reference to the doing of the act on behalf of the person.
• a reference to one alternative does not, of itself, exclude any other alternative.
• an expression of the exercise of a right means the exercise of that right at the sole and absolute discretion of the relevant party.
• a list of rights is not to be read as an exhaustive list of rights.
• nothing in this policy is an admission by us that, merely by hosting customer data that includes Personal Information, we are ‘collecting’ that Personal Information or that Personal Information is being ‘disclosed to’ us, within the meaning of Australian privacy law; and
• a reference to a provision, clause or paragraph is a reference to a provision, clause or paragraph of this policy.

Defined terms

Disclose may include to transfer.

Customer is real estate agents, agencies or other parties who utilise the services provided by us through the Platform. These individuals or entities engage with the Platform to access suburb-level aggregated data insights and connect with potential purchasers of property which they have for sale.

Platform refers to the proptech analytics platform provided by us, which facilitates the provision of aggregated suburb-level data related to real estate. The Platform serves as a medium through which potential purchasers of real estate can access information and insights, and subsequently connects them with registered real estate agents who have properties available for sale in the identified areas. This includes but is not limited to the website, mobile applications, and any other digital or technological means through which users interact with the services offered by us.

Personal Information is information about an identified individual or an individual who is reasonably identifiable, including Sensitive Information.

Sensitive Information is Personal Information of a sensitive nature, such as information about race, ethnicity, political opinion, religious beliefs or sexuality.

we means Investin Global Pty Ltd ACN 671 108 062 trading as PropFinder.

you means the individual reading this policy, if that individual is also an individual in relation to whom we must, pursuant to the Privacy Act 1988 (Cth), abide by this policy.

us means Investin Global Pty Ltd ACN 671 108 062 trading as PropFinder.

Contact us

Open Hours: Monday - Friday, 9.00am - 5.00pm (AEST)

Email: hello@propfinder.com.au

Investin Global Pty LtdABN 53 671 108 062Two Melbourne Quarter

697 Collins Street, Docklands VIC 3008